FAQs

  • What is the difference between vintage and antique?

    Any item is considered to be antique if it is over 100 years old. However this is a general rule of thumb as many items are called antique when they become 50 years of age. Items are generally called vintage when they are between 10-50 years of age.

  • Do you buy antiques?

    We are always looking for new stock and are happy to provide a free valuation. This can be provided via an email with attached images to info@jacksonsantique.com where we will do our best to reply to you within 24-48 hours. All the items on our website represent things we are interested in, however we are always open to any new business.

  • Can we visit your store?

    At Jacksons Antique we work online and at shows only. However viewing of particular items before purchase can be arranged at a mutual location.

  • What payment methods do you accept?

    We accept all major Debit cards, Direct Bank Transfer (BACS) and cash upon collection. For processing payments we use payment system Stripe. Stripe is complete 3rd party online payment processing system.  We do not accept payment over the phone due to fraudulent behaviours.

  • Do you ship outside of the United Kingdom?

    Yes we offer a complete package and delivery service all over the world. We ensure all our items are well packaged, fully insured and tracked throughout their entire journey ensuring they arrive safely at their new home.

  • What is your return process?

    If for any reason you are not completely satisfied with your purchase, we will be happy for you to return it within 14 days of delivery for a full refund. Please note that items must be returned in original sold condition. Shipping costs back to us are not covered.

  • Do you guarantee Atmos clocks?

    All our Atmos clocks come with no guarantee due to the characteristics of their operation. They will however be sold as working and the returns policy still applies.

  • What currency are your items sold in?

    All of our items are sold in Great British Pound (GBP)

  • Can I join your newsletter?

    Absolutely! To keep up to date with all things Jacksons Antique including new stock and what we have been up to please see the bottom of any page on our website and sign up, we would love to have you on board.

  • Do you provide a restoration service?

    At Jacksons Antique we do not provide an in house restoration service. However we will be more than happy to point you in the direction of restoration specialists if required.

  • Are you on social media?

    Yes! We feature on Instagram and Facebook just search @jacksonsantique and you will find us. We regularly post on these platforms and would appreciate a follow or two.

  • I cant find a particular item can you find it for me?

    We can certainly try. We regularly get asked if we can source a particular item and would be happy to do so for any client. Please fill out a form on the contact page and we will reply as soon as possible.

  • On the shipping what does UK, EU and ROW stand for?

    Our shipping rates are categorised into 3 different sections UK – United Kingdom, EU – the European Union and ROW – Rest of World. These 3 sections allow us to give a more accurate postage quote for each individual item depending on size and price.

  • Will you post an item at a lower insurance price?

    All our items will be insured for the amount sold on our website. We will not lower the amount on the customs invoice to any client as this means the item will not be insured in case of loss or damage.

  • Why do some images have another object in them?

    Often another object is used to view the scale of an item. In the majority of our lots there will be a single photo including another object. We usually use a lighter to visually represent the size of the object for sale compared to an everyday object.