FAQs

  • Can we make an offer?

    All our items are available to make an offer. If you are interested in making an offer for a particular item please contact us with your disclosed offer and we will try our best to meet at an agreeable price.

  • Do you offer Layaway payment options?

    We offer fully flexible payment options for clients looking to spread the cost of an item over a certain timeframe. We ask for an initial deposit to reserve the item and then agree a timeframe for instalments to be paid up to the purchase price of the item before the item can be shipped.

  • What is the difference between vintage and antique?

    Any item is considered to be antique if it is over 100 years old. However this is a general rule of thumb as many items are called antique when they become 50 years of age. Items are generally called vintage when they are between 10-50 years of age.

  • Do you buy antiques?

    We are always looking for new stock and are happy to provide a free valuation. This can be provided via an email with attached images to info@jacksonsantique.com where we will do our best to reply to you within 24-48 hours. All the items on our website represent things we are interested in, however we are always open to any new business.

  • Can we visit your store?

    At Jacksons Antique we work online and at exhibitions only. However viewing of particular items before purchase can be arranged.

  • What payment methods do you accept?

    We accept all major Debit cards, Direct Bank Transfer (BACS) and cash upon collection. For processing only payments we use payment system Stripe. Stripe is complete 3rd party online payment processing system.  We do not accept payment over the phone due to fraudulent behaviours.

  • Do you ship outside of the United Kingdom?

    Yes we offer a complete package and delivery service all over the world. We ensure all our items are well packaged, fully insured and tracked throughout their entire journey ensuring they arrive safely at their new home.

  • What is your return process?

    If for any reason you are not completely satisfied with your purchase, we will be happy for you to return it within 14 days of delivery for a full refund. Please note that items must be returned in original sold condition. Shipping costs are chargeable to the customer and not Jacksons Antique.

  • Do you provide warranty on your Atmos clocks?

    All our Jaeger‑LeCoultre Atmos clocks come with a three year warranty against all defects from the date of purchase, subject to the following conditions. If you find you are having an issue with your Atmos please contact us. The Atmos clock once inspected by our in-house expert must not have any signs of tampering, must have been correctly set up in accordance with our provided instructions and must have the original purchase documentation available to view including guarantee letter. Any part found to have been altered or tampered with will void all guarentee and will not be covered at the sole discretion of Jacksons Antique. The guarantee is valid only if the guarantee letter enclosed with the sale has been duly completed, dated and signed by Jacksons Antique.

    WHAT IS NOT COVERED UNDER THE WARRANTY

    This warranty does not cover defects resulting from accidents, mishandling, or incorrect use. Third party alteration or repair or the consequences of normal wear and ageing. As a consumer, you may have legal rights under applicable national legislation governing the sale of consumer goods; those rights are not affected by this guarantee.

  • What currency are your items sold in?

    All of our items are sold in Great British Pound (GBP)

  • Can I join your newsletter?

    Absolutely we welcome all to join the JA club family ! To keep up to date with all things Jacksons Antique including new stock and what we have been up to please see the bottom of any page on our website and sign up.

  • Do you provide a restoration service?

    At Jacksons Antique we do not provide an in house restoration service. However we will be more than happy to point you in the direction of restoration specialists if required.

  • Are you on social media?

    Yes, we feature on Instagram and Facebook please click either link and like the page!

  • I cant find a particular item can you find it for me?

    We regularly get asked if we can source a particular item and would be happy to do so for any client. Please fill out a form on the contact page and we will reply in due course.

  • On the shipping what does UK, EU and ROW stand for?

    Our shipping rates are categorised into 3 different sections UK – United Kingdom, EU – the European Union and ROW – Rest of World. These 3 sections allow us to give a more accurate postage quote for each individual item depending on size and price.

  • Why do some images have another object in them?

    Often another object is used to view the scale of an item. In the majority of our lots there will be a single photo including another object. We usually use a lighter to visually represent the size of the object for sale compared to an everyday object.