Postage & Returns

Thank you for visiting and shopping at jacksonsantique.co.uk. Please see below for outlined terms and conditions for our shipping and returns policies. All items sent will be professionally packaged with a combination of boxing, bubble wrap, packing peanuts and specialist materials when required.

Domestic Shipping Guidelines 

Processing time 2-3 Days for all orders (excluding weekends and bank holidays)

Delivery Time Estimates

1-3 Days

European Shipping Guidelines 

Processing time 2-3 Days for all orders (excluding weekends and bank holidays)

Delivery Time Estimates

3-8 Days

International Shipping Guidelines

Processing time 2-3 Days for all orders (excluding weekends and bank holidays)

Delivery Time Estimates 

8-14 Days

Shipment Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of your item being posted.

All shipping costs are worked out in zones unless otherwise stated. The zones are listed on each individual item and are as follows;

Zone 1 – UK

Flat Rate £15

High Value Rate £25

Zone 2 – European Union

Flat Rate £20

High Value Rate £35

Zone 3 – Rest of World

Flat Rate £45

High Value Rate £80

All delivery estimates are guidelines and may vary depending on the time of year, demand and company used . Please add a minimum of 3+ days over the months of November/December for delivery estimates. Import duty, applicable taxes and/or VAT are the responsibility of the importer. The company Jacksons Antique will not be held responsible for any extra charges incurred during the shipping process, however we will be more than happy to help with any delays with customs where applicable. At Jacksons Antique we do not ship any items uninsured or at a lower declared value than that of the purchase price. For delivery estimates to ROW these can vary depending on clearance from customs and may be longer than stated above. Whilst rare, delivery delays can occur.

Returns

If for any reason you are not completely satisfied with your purchase, we will be happy for you to return it within 14 days of delivery for a full refund.

All returned items must be in the original purchased condition. To ensure the item is returned correctly please contact Jacksons Antique to start the returns process in which we will be happy to assist with returning the item. Return shipping costs are not covered by Jacksons Antique and are to be covered by the buyer under the same conditions as the item was originally sent. For further information please see our terms and condition.

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